What in the World is a 'Goodwill Sandwich'?

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Topic: What in the World is a 'Goodwill Sandwich'? (Read 2673 times)

Hetty
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What in the World is a 'Goodwill Sandwich'?

« on: February 03, 2009, 06:51:45 AM »

This handout describes the 'Goodwill Sandwich' technique for giving feedback, addressing issues of controversy, offering criticism and re-direction, and de-escalating problems.
Thanks to PSI Regional Coordinator, Rick Lewis

What in the World is a Goodwill Sandwich.pdf (117.3 KB - downloaded 159 times.)
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